Featured listing refunds

Draft for legal review. This wording is a starting point only. It must be reviewed against the laws of the jurisdiction the platform operates in, and against consumer, data-protection, advertising, and child-safeguarding rules in every market where it is published, before launch.

Scope

This policy covers payments made to us for optional featured advertising placements. It does not cover tuition, because we never collect tuition.

Before activation

If your order has not been approved and no placement has started, you may cancel it. If you already paid, contact us with your order reference so the payment can be reviewed and refunded where appropriate.

After activation

Once a placement is live, the advertising service is being delivered. Refunds after activation are considered case by case, for example where a placement could not render for a sustained period because of a fault on our side.

Suspension for policy breach

If a placement is paused because a profile was suspended for breaching our terms, that is not by itself grounds for a refund.

How refunds are handled

Because payment is manual, a refund is recorded against the order and returned through the same channel where practical. Every refund decision is recorded with a reason in our audit trail.

Your statutory rights

Consumer cancellation and refund rights vary by jurisdiction and may override this policy. Those rights must be confirmed by legal review for every market before launch.